Refund policy
Effective Date: May 26, 2026
This Refund & Return Policy applies to all purchases made through OPDTF, operated by Omni Print LLC (“Company,” “we,” “our,” or “us”).
Because our products are custom-made and produced specifically for each customer, all sales are subject to the terms outlined below.
1. Custom Printed Products
All custom printed products, including:
- DTF transfers,
- Gang sheets,
- Custom apparel,
- Printed garments,
- Personalized products,
- Customer-submitted artwork orders,
are considered custom work and are generally non-returnable and non-refundable.
No returns or exchanges will be accepted on custom printed products unless the item is determined to be defective by Omni Print LLC / OPDTF.
2. Defective Merchandise
If a product is found to be defective, Omni Print LLC / OPDTF may, at its discretion:
- Replace the item; or
- Issue store credit if approved.
Any approved replacement item will be replaced with the same:
- Size,
- Color,
- Decoration,
- Print design,
- Product type,
as the original order.
We do not guarantee replacements outside the original specifications of the order.
3. Return Authorization Required
Omni Print LLC / OPDTF must be contacted by phone or email for approval before any defective merchandise is returned.
Returns sent without prior authorization will be refused and returned to the sender.
4. Defect Reporting Timeframe
Customers must notify Omni Print LLC / OPDTF within seventy-two (72) hours of delivery or local pickup if an item is believed to be defective.
To qualify for review:
- The item must be unworn,
- Unwashed,
- Unaltered,
- And in its original condition.
Failure to report defects within the required timeframe may result in denial of the claim.
5. Return Shipping Costs
Customers are responsible for all return shipping costs unless the return is the direct result of an error made by Omni Print LLC / OPDTF.
We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.
6. Refunds & Store Credit
If a refund request is approved, refunds will be issued in the form of store credit only.
Store credit:
- Never expires;
- May be used toward future purchases on OPDTF.
Approved refunds or credits will be issued minus original shipping charges unless the issue was caused by an error on our part.
Shipping costs are non-refundable except in cases where Omni Print LLC / OPDTF made an error in production or fulfillment.
7. Non-Refundable Situations
Refunds, returns, exchanges, or replacements will not be provided for:
- Customer-submitted artwork errors;
- Misspellings or design approval mistakes;
- Incorrect sizing selected by the customer;
- Minor color variations;
- Improper DTF transfer application;
- Damage caused by misuse or improper care;
- Normal wear and tear;
- Delays caused by shipping carriers;
- Orders returned without authorization.
8. DTF Transfer Application Responsibility
Customers are solely responsible for properly applying DTF transfers according to recommended instructions.
Omni Print LLC / OPDTF is not responsible for transfer failures caused by:
- Incorrect heat press settings,
- Improper pressure,
- Incorrect pressing time,
- Incompatible garments,
- Improper storage or handling.
Testing transfers prior to large production runs is strongly recommended.
9. Chargebacks & Payment Disputes
Customers agree to contact Omni Print LLC / OPDTF directly to resolve any issue before initiating a chargeback or payment dispute.
Fraudulent or abusive chargebacks may result in:
- Refusal of future service,
- Collection activity,
- Legal action where applicable.
10. Contact Information
For return requests, defect claims, or refund inquiries, please contact:
Omni Print LLC
Operating Brand: OPDTF
Website: www.opdtf.com